Velin Help & Support

Last updated: July 14, 2026

Welcome

Velin is your personal drink diary. Use it to log cups you enjoy, track simple goals, review trends, and manage your profile on this device. Velin is for users who are 18 years of age or older.

Getting Started

1. Open Velin and complete the welcome screens if shown.
2. Agree to the Terms of Service and Privacy Policy where prompted.
3. Sign in with Apple or continue with email to create or access your account.
4. Finish profile setup, including your age (18+), then start logging drinks from Today.

Today

Today shows a quick summary of your day, tips or quizzes when available, and a primary button to log a drink. Tap Log a drink to choose a drink type, mark Good / OK / Nah, add optional details or a photo, and save.

Goals

Goals help you set and review a personal coffee or drink-related pace. Open Goals to view progress and adjust cycle settings when offered in the App.

Stats

Stats presents charts and insights about your logged drinks over selected periods. Some deeper insights or unlocks may require optional paid entitlements shown in the App.

Me

Me shows your profile (name and age in the format your App displays), bio, optional Pro and Coins cards, and coffee history. Tap the profile photo or edit control to update name, age, bio, and avatar. Open Settings for account and legal links.

Coins, Pro, and purchases

• New accounts may receive a welcome coin balance shown in Me or the Coin Shop.
• Earn coins through in-app activities described in the Coin Shop. Spend coins to unlock eligible features shown in the App.
• Velin Pro unlocks premium benefits described on the Pro screen. Billing is handled by the Apple App Store.
• Subscriptions renew automatically unless you cancel in your store subscription settings before the current period ends. Cancel at least 24 hours before renewal if required by the store.
• Velin does not process card payments directly and cannot view your full payment details.
• Restore purchases: use Restore Purchases in Settings, the Coin Shop, or the Pro screen with the same store account used to buy.
• For billing, renewal, or refund questions, use your store’s purchase history and support.
• Full purchase terms are in Settings → Terms of Service.

Account and Data

• Edit profile: Update name, age (must remain 18+), bio, and photo from Edit Profile.
• Sign out: Ends the active session. Data for that account may stay on the device for the same account when you sign in again.
• Delete account: Permanently removes local data for that account on this device. This cannot be undone.

Privacy and Legal

You can open Privacy Policy, Terms of Service, and the End User License Agreement from sign-in agreement links or Settings. Velin keeps ordinary diary use local-first on your device. Contact us if you have privacy questions.

Troubleshooting

• Cannot create an account: Confirm you are 18 or older and that you agreed to the Terms and Privacy Policy.
• Age error: Enter a valid age of 18 or higher on profile setup or Edit Profile.
• Drink not saving: Stay signed in, check remaining storage on your device, and try again after restarting the App.
• Photo picker not opening: Allow camera or photo library access in system settings for Velin.
• Missing purchase or Pro: Tap Restore Purchases and confirm you are signed in with the same Apple ID used to purchase.
• Coins not updating: Return to Me or the Coin Shop, then restart the App if needed.
• Unexpected behavior: Update to the latest Velin version, then restart your device.

Contact Support

Email: mayaaikosalsabilaputri@outlook.com

We aim to reply within two business days. Include your device model, operating system version, Velin App version if you know it, and steps to reproduce the issue. For purchase problems, include the store you used and the approximate purchase date. Do not send full payment card numbers or passwords.